The protection of your personal data is important to us. According to the EU General Data Protection Regulation (Article 13 GDPR), we are obliged to inform you about the purpose for which we collect, store or forward data and what rights you have in data protection. The content and scope of the data processing depends largely on the data provided by you or the data required for the business relationship or communication.

Who is responsible for data processing and who can I contact?

The persons responsible and the competent supervisory authority can be found in the imprint of this website.

Which data are processed and from which sources does this data come from?

We process personal data that we receive in the course of our business relationships from you, from a partner commissioned by you or from one of our business partners. In addition, we process data that we have legitimately received from publicly available sources (eg business register, address directory, media, trade fair participants). Personal data includes your personal details (such as salutation, name, country, address, e-mail address and telephone number, delivery addresses, order and billing information, credit rating information, documentation data, trade fair minutes, etc.).

For what purposes and on what legal basis is the data processed?

We process personal data only in the context of our business activities. In addition, the data processing takes place on the basis of legal requirements, due to a contractual relationship or a pre-contractual relationship of trust, based on your consent or if you contact us (for example, at trade fairs, by e-mail, by mail, by telephone or through this website).
In particular, personal data is processed in the following business processes or processes:

  • Visit the website

  • Contact

  • Visitor registration, Wi-Fi guest access

  • Job applications

  • Trade shows, events and product training

  • Consultation by our employees or by trading partners

  • Order processing, delivery, invoicing

  • Due to legal obligations (customs and compliance screening, accident reports)

  • Temporary work, training, holiday helper programs

  • Quality checks and quality certificates, complaints

  • Performance accounting of subcontractors

As part of the business relationship, you must provide the personal information necessary to enter into and conduct the business relationship that we are required to collect by law. If you do not provide us with this data, we will generally have to decline your request or to respond to your contact request, the conclusion of the contract or the execution of the contract or to terminate an existing contractual relationship.

If you have given us consent to the processing of your personal data, processing will only take place in accordance with the purposes set out in the consent declaration and to the extent agreed therein. You may revoke your consent at any time without stating reasons with effect for the future, as far as this is legally permissible. Please note that the legislator classifies applications as a pre-contractual relationship and application documents are kept 6 months after completing the application process.

In addition, we reserve the right to store your first and last name, mailing address and, as far as we have received this additional information from you as part of the contractual relationship, your title, academic degree and your professional, industry or business name in summary lists and to use for own advertising purposes, eg to send interesting offers and information about our products by letter. You can object to the storage and use of your data for these purposes at any time by sending a message to the address specified in the mailing.

If we are in advance, e.g. in the case of purchase on account, we reserve the right to obtain an identity and credit information from specialized service companies (credit reference agencies) to safeguard our legitimate interests.

Who is the recipient of my data?

We only transfer your data to third parties if this is permitted by law, if you have given your consent or if the transmission is necessary to fulfill our business purposes.
If possible, the data will be anonymised or pseudonymised.
Within our group of companies, only those bodies or employees will receive your data, which they need to fulfill our contractual, statutory and regulatory obligations or to safeguard legitimate interests.
In addition, we transfer your data to commissioned by us processors:

  • IT and hosting service providers

  • Security service provider, visitor registration and registration

  • Credit institutions and payment providers to process payment transactions when ordering

  • Backoffice service provider for the processing of advertising mailings

  • Suppliers for handling product and sample orders

  • Laboratories and institutes for testing products

  • Transport companies, logistics companies

  • Distributors, if they need your data to process your order

  • Agencies for surveys, marketing activities and the organization of events

Furthermore, data are transmitted to public authorities and institutions (tax offices, authorities, customs offices), provided that there is a legal or regulatory obligation to do so.

All processors and distributors and distributors are contractually obliged to process your data only as part of the provision of services and in accordance with the applicable data protection regulations.

How long will my data be stored?

We only store your data for as long as necessary to process the business transaction or to comply with documentation requirements. Legal requirements require that commercial letters be kept for at least 6 years, with tax-relevant content for at least 10 years. Our IT systems also have extensive data protection concepts that do not allow premature deletion. In this case access to data will be restricted after expiry of the permitted storage period. Application documents are stored or kept 6 months after completion of the recruitment. If the application is made via a recruiting agency, the master data must be kept longer.

Which data protection rights do I have?

You have the right to free information on the data stored about us as well as a right to correct, block or delete this data. If you have given your consent for the processing of the data, you can revoke the consent for future processing.
In the first instance, please contact the person who last had contact with you. In addition, you can contact our data protection officer.
If you believe that we violate European data protection laws when processing your data, we ask you to contact us to clarify your concerns. You also have the right to complain to the relevant data protection supervisory authority if you believe that the processing of your personal data is unlawful.

How safe is my data?

We use the state-of-the-art security measures to protect your data appropriately. Our employees, our subcontractors and trading partners are obliged to observe our information security guidelines.


Privacy for this website

Storage of access data in server log files

You can visit our websites without giving any personal information. We only store access data in so-called server log files, such as the name of the requested file, the date and time of the retrieval, the amount of data transferred and the requesting provider. These data are evaluated solely to ensure trouble-free operation of the site and to improve our offer and do not allow us to conclude on your person.

Use of cookies

In order to make the visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, ie after closing your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies). You can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general. Failure to accept cookies may limit the functionality of our website.

Use of Google (Universal) Analytics for web analytics

This website uses Google (Universal) Analytics, a web analytics service provided by Google Inc. ( Google (Universal) Analytics uses methods that allow you to analyze the use of the website, such as so-called "cookies", text files that are stored on your computer. The generated information about your use of this website is usually transmitted to a Google server in the USA and stored there. By activating IP anonymisation on this website, the IP address will be shortened prior to transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. The anonymized IP address provided by Google Analytics within the scope of Google Analytics will not be merged with other data provided by Google.

You can prevent the collection of the data (including your IP address) generated by the cookie and related to your use of the website from Google as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link:

As an alternative to the browser plug-in, you can click on this link to prevent the collection by Google Analytics on this website in the future. An opt-out cookie is stored on your device. If you delete your cookies, you must click the link again.


May 2018